Monthly Archive for January, 2009

Obama pushes for restoration of trust in US Govt

Obama’s an absolute gun! He has only been in the White House for 24 hours and he’s already focusing on making the invisible visible to enhance the level of ‘trust’ in his new government. He seems to understand and concur with the Bradlib adage… “Build trust and they will follow”.

Here’s an excerpt (covering Obama’s comments today) from an article I found at realclearpolitics.com…

In an attempt to deliver on pledges of a transparent government, Obama said he would change the way the federal government interprets the Freedom of Information Act. He said he was directing agencies that vet requests for information to err on the side of making information public — not to look for reasons to legally withhold it — an alteration to the traditional standard of evaluation.

Just because a government agency has the legal power to keep information private does not mean that it should, Obama said. Reporters and public-interest groups often make use of the law to explore how and why government decisions were made; they are often stymied as agencies claim legal exemptions to the law.

“For a long time now, there’s been too much secrecy in this city,” Obama said.

He said the orders he was issuing Wednesday will not “make government as honest and transparent as it needs to be” nor go as far as he would like.

“But these historic measures do mark the beginning of a new era of openness in our country,” Obama said. “And I will, I hope, do something to make government trustworthy in the eyes of the American people, in the days and weeks, months and years to come.”

Introduce full disclosure invoicing

If you’re looking for a way to eradicate query calls from customers after sending out large consulting or time-based invoices, I’d recommend you attach a blow-by-blow description of your time spent with every account.

We’ve been issuing full disclosure time sheets with every time-based invoice for nearly 15 years and we’ll never go back.

If you adopt this policy when selling your time…

1. You and your Team Members will work closer to your peak because you’ll feel more accountable to your customers,

2. You’ll be making the invisible more visible which will help to build a higher perceived value in your service, and…

3. Gaining future work (from more trusting clients), without having to quote, will become more common.

Test it.

Build trust. Give your customers a blow-by-blow account of your time-based billing.

Build trust. Give your customers a blow-by-blow account of your time-based billing.