If you’re looking for a way to eradicate query calls from customers after sending out large consulting or time-based invoices, I’d recommend you attach a blow-by-blow description of your time spent with every account.
We’ve been issuing full disclosure time sheets with every time-based invoice for nearly 15 years and we’ll never go back.
If you adopt this policy when selling your time…
1. You and your Team Members will work closer to your peak because you’ll feel more accountable to your customers,
2. You’ll be making the invisible more visible which will help to build a higher perceived value in your service, and…
3. Gaining future work (from more trusting clients), without having to quote, will become more common.
Test it.
Build trust. Give your customers a blow-by-blow account of your time-based billing.